Privacy Policy
Madeline Place (operated by Twilight Aged Care) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
We may collect your name, email address, phone number, and any details you provide through our enquiry form or when contacting us directly.
How We Use Your Information
We use your information to respond to enquiries, arrange tours, send relevant updates about Madeline Place, and meet our legal obligations. We will not use your information for any other purpose without your consent.
Disclosure of Information
Your information may be shared with Twilight Aged Care staff involved in your enquiry, and trusted third-party providers who help us operate our website and services. We do not sell or share your personal information for marketing purposes.
Storage and Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Information is only accessible to authorised personnel and is securely stored.
Cookies and Analytics
Our website may use cookies and tools such as Google Analytics to help us understand how the site is used. This information is collected in aggregate and does not identify you personally. You can disable cookies through your browser settings.
Accessing or Updating Your Information
You have the right to access or correct the personal information we hold about you. To make a request, please contact us at retirementliving@twilight.org.
Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.